Make an effort to listen and understand each other. You’ll never be able to communicate intelligently without first understanding what the other person wants to say. This is harder than it looks.
Not everyone expresses themselves clearly, and sometimes our negative feelings give a different connotation to our words. Stop. Listen. Do not interrupt the person speaking to you. Ask questions, get more information. Try understanding the other person’s point of view, even if you don’t agree with them. Tell them what you understood to make sure you got it right. Only then will you be able to speak sensibly and also have the right to be heard.
– See more at: https://blogs.universal.org/renatocardoso/en/the-1st-rule-to-successful-communication/#sthash.OO6OSDP1.dpuf